It should bring you to the System Status. Select whether you are calling from the phone number listed on your account or not. Select whether you are calling from the phone number listed on your account or not. How to refresh your receiver. Ensure your Ecb/no is above 6.5 on the problematic channel. Via our phone line using self-serve options: Press 1 for Shaw Direct Satellite Services. If your Shaw Direct services were turned back on and you see one of these messages, “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your receiver. Create a Shaw ID today. Unplug the power cord from the back of the receiver. Wait up to 10 minutes for your channels to refresh. Note: Rebooting your satellite receiver may cause a loss of your Guide data for up to an hour. If you are getting "Not Subscribed" message on multiple channels, please. On your Shaw Direct remote, press the buttons OPTIONS-4-7. For assistance. Select "Manage TV" from the left side of the page. There is an internal battery inside the receiver that works to maintain certain things such as unit authorization. Sign in using your Shaw ID and password. Press 1 to select "Product and technical support/Activate a receiver." When asked to confirm, click Refresh. Use these tips to troubleshoot authorization issues with your satellite receiver. Press 1 to select "Product and technical support/Activate a receiver.". 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If you still see an error message, please contact us for further troubleshooting. Check if the channel is part of your current package. Click My Services up at the top and select TV. Press 1 to indicate you have an active account. If your receiver has good signal strength and is getting an error message when tuning to a channel in your package, you may be experiencing an authorization issue. Troubleshooting tips for intermittent satellite signal Press 3 to select to refresh your receiver. My channel line-up type and channel listing (Classic and Advanced). This is why often times, when a receiver has a corrupt unit ID, it comes directly after a power outage or the receiver has been unplugged. Press 1 for Shaw Direct Satellite Services. The receiver should boot up properly in less than 90 seconds, with lights flashing in front. Locate the "Refresh TV Receiver" box on the screen and click the "Refresh Receiver" button. View your bills, set up eBill, refresh your receiver and more. © 2020 Shaw Satellite G.P., All Rights Reserved. Please contact us for further assistance. To the far right under Help & Support, click Refresh. Enter your location for accurate product availability. How to adjust or cancel your Seasonal Break, Troubleshooting tips for intermittent signal, Troubleshooting guide to missing channels, How to install your dish video tutorial and manual. Statement from Shaw Direct regarding COVID-19, December 31 | BBC Canada cease broadcasting, Understanding fees on your Shaw Direct bill, How to access additional services with your Shaw ID, My channel line-up type and channel listing, Enter your location for accurate product availability. While the receiver is plugged in to a consistent power source, the authorization numbers may be maintained even after the battery expires, but if the power supply gets interrupted, this can cause the unit ID to become corrupt. If you have a unit ID on your SYSTEM STATUS that does not start with 000-0 followed by other numbers, your Unit ID may be corrupted. Press 3 to select to refresh your receiver. Press 1 to confirm. © 2020 Shaw Satellite G.P., All Rights Reserved. Press 1 to indicate you have an active account. When that battery expires, the Unit ID gets reset into an addressable number that doesn't fall into any current unit ID ranges. Leave it unplugged for 30 seconds, then plug it back in. If refreshing your receiver did not resolve the issue, please reset your receiver by referring to this section. If this starts with a different number, please. Don't have My Shaw Direct, yet? If your Shaw Direct services were turned back on and you see one of these messages, “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your receiver. Generally, these batteries have a life-span of 5-8 years. This shows if you're subscribed to the channel. Click here to login to My Shaw Direct.

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